Last updated: 2024-09-12
Pagerless (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our software as a service (SaaS) platform. This includes the Pagerless app, website, and related services, including the use of Facebook Messenger to notify users about their restaurant orders.
By using Pagerless, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please refrain from using our services.
1. Information We Collect
We collect various types of information from users to provide, maintain, and improve our services.
a. Personal Information
• Contact Information: When you register or interact with Pagerless, we collect your email address.
• Restaurant Information: If you represent a restaurant, we may collect the restaurant name, address, and other business-related data.
• Order Information: For each customer order, we collect data related to the order, such as order number and items ordered.
b. Automatically Collected Data
When you use our services, we automatically collect information from your device, including:
• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your interaction with our app and services, including the pages accessed and time spent on each.
c. Data Collected via Facebook Messenger
If you opt to notify your customers through Facebook Messenger, we will collect and process their Facebook username and profile data required to send notifications.
2. How We Use Your Information
We use the information we collect in the following ways:
• To manage restaurant orders and customer notifications.
• To send real-time notifications about order status via push notifications or Facebook Messenger.
• To personalize and improve the user experience.
• To comply with legal obligations and applicable regulations, including GDPR.
3. Legal Basis for Processing Personal Data
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your data:
• Contractual Necessity: To fulfill the service requested by you, such as managing restaurant orders and notifying customers.
• Legitimate Interest: To improve our services and ensure a smooth user experience.
• Consent: Where we send notifications via Facebook Messenger or other third-party services, we will obtain customer consent before processing their data.
4. Sharing Your Information
We do not share or sell personal data to third parties, except as follows:
• With Facebook: To send notifications via Facebook Messenger, we may share customer data (such as Facebook username) with Facebook for the sole purpose of delivering messages.
• With Service Providers: We may share information with third-party service providers who assist us in delivering our services, including cloud storage and analytics providers.
• As Required by Law: If legally required, we may disclose your data to comply with regulations or legal processes.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations and dispute resolution. For example, customer order data will be retained only as long as it is necessary to notify them about the status of their order and will be deleted after a predefined period.
6. Your Data Protection Rights
As a user of Pagerless, you have certain rights under GDPR, including:
• Access: You can request access to your personal data.
• Rectification: You can request the correction of inaccurate data.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Portability: You can request a copy of your data in a commonly used format.
• Restriction of Processing: You can ask us to limit the use of your data.
• Objection to Processing: You can object to the processing of your data based on legitimate interest or direct marketing.
To exercise any of these rights, please contact us at hello@pagerless.com.
7. Data Security
We take the security of your personal data seriously and use industry-standard measures, including encryption and secure servers, to protect against unauthorized access, alteration, disclosure, or destruction of your data.
8. Third-Party Services
Our service integrates with third-party platforms like Facebook Messenger. We encourage you to review Facebook’s privacy policy to understand how they handle your data. We are not responsible for the data collection practices of third parties.
9. International Data Transfers
Your information may be transferred to, and maintained on, servers located outside of your country. If we transfer data outside the European Economic Area (EEA), we will ensure adequate protection is in place, consistent with GDPR requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of Pagerless after any changes constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pagerless
Email: hello@pagerless.com
Address: VIRŽUVĖNŲ G. 9-2, JANAPOLĖS MSTL., TELŠIŲ RAJ. 88267, Lithuania
Phone: +370 687 61654